Terms of Service

Insighter is operated by Klair Technology Solutions Private Limited, Hyderabad, India ("Company"). These terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Cancellation and Refund Policy, form the agreement between you and the Company.

You must be at least 18 and using Insighter for business purposes. You are responsible for your credentials and for activity under your account. Organization administrators manage membership, roles, and workspace access for their organization.

Insighter provides an AI analyst that answers questions over data sources you connect. All connector access is read-only. Consequential actions require your explicit approval in the product. The service includes the web application, alerts, dashboards, voice features, and the API where your plan includes it.

Use Insighter only with data you are authorized to access. Do not attempt to circumvent safety controls, rate limits, or role boundaries. The Acceptable Use Policy is part of these terms and its breach is a breach of this agreement.

Answers are generated with artificial intelligence. Outputs can be incomplete or wrong and are not professional, financial, legal, or medical advice. Review outputs before acting on them and keep a human in the loop for any decision that significantly affects a person or your business.

Agent work consumes credits; balances and itemized usage are visible in the product. Credits have no cash value and are not transferable. Plan credits last until the end of their billing cycle; purchased top-ups and administrator grants last twelve months unless stated otherwise; promotional credits state their own validity. Prices exclude GST, which is charged at the applicable rate. Payments are processed by Razorpay. When your balance reaches zero, new agent runs pause until credits are added; your data and history remain accessible.

Connecting a third-party source (for example Google Drive, Jira, or a database) is subject to that provider's own terms. Authorization tokens you grant are stored encrypted and used only to serve your requests. We are not responsible for third-party services, their availability, or changes to their APIs.

Your data remains yours; outputs generated for you are yours to use. The Company retains all rights in the service, its software, and its branding. You confirm you have a lawful basis for any personal data you connect or upload. We process content only as needed to provide the service, as described in the Privacy Policy.

We aim for continuous availability but do not warrant uninterrupted operation. Planned maintenance is announced in advance where practical. The API carries the rate limits stated in its documentation.

The service is provided as-is during early access, without warranties of merchantability, fitness for a particular purpose, or error-free operation, to the extent permitted by law.

To the extent permitted by law, the Company's total liability for all claims in any year is capped at the fees you paid in the twelve months before the claim, and the Company is not liable for indirect or consequential losses, lost profits, or lost data. Nothing limits liability that cannot be limited under applicable law.

You agree to indemnify the Company against third-party claims arising from data you had no right to use, your breach of these terms, or your unlawful use of the service.

You can stop using Insighter and delete your account from the Profile page at any time. Export your data first: deletion takes effect immediately, and remaining personal data is then removed on the schedule in the Privacy Policy. The Company can suspend or terminate accounts that breach these terms or create security, legal, or abuse risk; where lawful we notify you first and preserve your data for export.

These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

We give at least 15 days notice by email before material changes take effect, and the product asks you to review and accept the new version before continued use.